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Important Information

Link arrow DHL Macau | Link arrow Important Information | COVID-19

Important Information

03/24/2020
Latest Network UpdatesExternal Link / New Window
Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.
As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge (ESS) will be adjusted effective August 24, 2020.

We will make an adjustment for the following origin/destination combinations, and this adjustment reflects changes in market dynamics, air capacity availability and operational restrictions imposed related to COVID-19 measures from local governments:
  • Origins China, Hong Kong and rest of Asia to destination Australia and New Zealand:
    From HKD 14.70 p/kg to HKD 18 p/kg
Please note that this adjustment only affects shipments billed in Asia.
Below, you will find the details for the adjusted surcharge per origin and destination combination.
Charge in HKD per KG
DHL Express Emergency Situation Surcharge as of August 24, 2020
 Destination Country/Region
Origin
Country
/ Region		ChinaHong Kong
& Macau		Rest of AsiaAustralia, New Zealand & Papua New GuineaRest of World
China 8 HKD8 HKD18 HKD8 HKD
Hong Kong
& Macau
8 HKD 8 HKD18 HKD8 HKD
Rest of Asia**8 HKD8 HKD8 HKD18 HKD1.80 HKD
Australia, New Zealand & Papua New Guinea8 HKD8 HKD8 HKD1.80 HKD1.80 HKD
Rest of World1.80 HKD1.80 HKD1.80 HKD1.80 HKD1.80 HKD
* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged HKD 1.8/kg regardless of billing location.
Charge in HKD per KG
DHL Express Emergency Situation Surcharge as of July 1st, 2020
 Destination Country/Region
Origin Country / RegionChinaHong Kong & Macau*Rest of Asia**Australia & New Zealand***EuropeAmericasRest of World
China-8 HKD8 HKD14.70 HKD8 HKD8 HKD8 HKD
Hong Kong & Macau*8 HKD-8 HKD14.70 HKD8 HKD8 HKD8 HKD
Rest of Asia**8 HKD8 HKD8 HKD14.70 HKD1.80 HKD1.80 HKD1.80 HKD
Australia & New Zealand***8 HKD8 HKD8 HKD1.80 HKD1.80 HKD1.80 HKD1.80 HKD
Europe1.80 HKD1.80 HKD1.80 HKD1.80 HKD1.80 HKD1.80 HKD1.80 HKD
Americas1.80 HKD1.80 HKD1.80 HKD1.80 HKD1.80 HKD1.80 HKD1.80 HKD
Rest of World1.80 HKD1.80 HKD1.80 HKD1.80 HKD1.80 HKD1.80 HKD1.80 HKD
* Hong Kong and Macau. All shipments from Hong Kong to Macau and vice versa will not be charged with ESS.

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged HKD 1.8/kg regardless of billing location.
The Emergency Situation Surcharge will continue to be applicable to all Time Definite International (TDI) shipments.
The ESS will not be applicable to Day Definite International (DDI – road) or Time Definite Domestic (TDD) shipments. Life Sciences and Healthcare customers and DHL Medical Express (WMX) shipments continue to be exempt from the ESS.
We kindly ask you to ensure that your invoice approval cycles and processes have been updated accordingly, to avoid any delays.
Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.
If you have any questions, please reach out to your local DHL representative.
 
View updates from Deutsche Post DHL Group Coronavirus task force.View updates from Deutsche Post DHL Group Coronavirus task force.External Link / New Window