Contact: DHL Express

DHL Express welcomes your general inquiries, comments and suggestions.

If you have an inquiry about DHL Express products and services, such as express document and parcel shipping, or our time and day definite express services, please complete the form below.

If you are unsure, please return to our Contact Center and select again.

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Should you wish to contact specific hotline numbers, kindly select the type of inquiry below to view the hotline information.

Customer Service Hotline for: Pickup or Delivery Request, Check Shipment Status or Proof of Delivery

Hours	Phone	Email
Mon-Fri: 09:00 - 18:30 Sat: 09:00 - 13:00	853-28372828	mo.cs@dhl.com mo.ops@dhl.com

Hours	Phone	Email
Mon-Fri: 09:00 - 17:40 Sat, Sun, PH: Closed	853-28753399	mcabillinghotline@dhl.com

Technical Support for: Online, Advanced and Integrated Solutions

Hours	Phone	Email
Mon-Fri: 09:00 - 18:30 Sat, Sun, PH: Closed	853-28569916	mo.ess@dhl.com

Hours	Phone	Email
Mon-Fri: 09:00 - 18:30 Sat, Sun, PH: Closed	853-28372828	mo.cs@dhl.com

Hours	Phone
Mon-Fri: 09:00 - 18:30 Sat: 09:00 - 13:00	853-28372828

mo.ops@dhl.com

Hours	Phone	Email
Mon-Fri: 09:00 - 18:30 Sat, Sun, PH: Closed	853-28372828	mo.ops@dhl.com

Dropping off or picking up a package at a DHL Service Point location? Check hours of operation at your nearest location

Holiday Hours 2020

DHL Express will be closed and all services will not be available on the following holidays:

The first day of January	Wednesday, January 01, 2020
The first day of the Lunar New Year	Saturday, January 25, 2020
The third day of the Lunar New Year	Monday, January 27, 2020
To compensate the second day of the Lunar New Year (January, 26)	Tuesday, January 28, 2020
Cheng Ming Festival	Saturday, April 04, 2020
Good Friday	Friday, April 10, 2020
The day following Good Friday	Saturday, April 11, 2020
The Buddha’s Birthday	Thursday, April 30, 2020
Labour Day	Friday, May 01, 2020
Tung Ng Festival (Dragon Boat Festival)	Thursday, June 25, 2020
National Day	Thursday, October 01, 2020
The day following National Day;The day following Chinese Mid-Autumn Festival	Friday, October 02, 2020
To compensate Chung Yeung Festival (October 25)	Monday, October 26, 2020
All Soul Day	Monday, November 02, 2020
Feast of the immaculate Conception	Tuesday, December 08, 2020
Winter Solstice	Monday, December 21, 2020
To compensate Macau Special Admin. Region Establishment Day (December 20)	Tuesday, December 22, 2020
Christmas Eve	Thursday, December 24, 2020
Christmas Day	Friday, December 25, 2020